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Where is my Order?Once the order is successfully processed, the customer will receive an email with the tracking number that will provide access to track the item(s). Please allow 7-10 business days to receive your item(s). If the tracking information states that your package has been delivered and you have not received it, please contact the United States Postal Service.
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What is the shipping policy?Currently we offer 1 form of shipping: Priority Shipping: $8.99 (7-10 business days) Please make sure that the address is entered correctly to ensure that your package is properly delivered. If there are issues with verifying your address, customer service will contact you to resolve the issue. If no response is received after 2 attempts of making contact, the order will be canceled and a refund will be made.
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What are the payment options?Currently Live Unique Boutique accepts Visa, MasterCard, Discover. We also accept payment via PayPal.
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Can you ship internationally or process international credit cards?We do not offer international shipping and cannot accept credit cards from outside of the United States at this time.
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Can I cancel or change my order?Since we begin processing orders as soon as they are placed, we are unable to cancel or make changes to orders after an order is placed.
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What is your Return/Refund policy?Any unworn, unwashed or defective merchandise can be returned by mail. Returns must be made within 14 days of the order shipment date in order to be issued a full refund to the original form of payment. All items bought with a discount code are non-refundable. All items that are labeled as "Limited Stock" in their description are non-refundable.
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How do I take care of (insert name) fabric?Acrylic knit: Typically it can be machine-washed. Cashmere: Hand-wash, use a mild detergent. Cotton: Hand or machine wash. Cotton blend: Machine wash, permanent-press or low-heat cycle and remove immediately. Denim: Denim should be washed with cold or warm water, inside out. Hang denim to dry to prevent shrinkage. Flannel: Flannel can be washed in cold or warm water. Nylon: Machine-wash nylon garments in warm water. Polyester: Machine-washed (cool) and dried (low). Rayon: Typically machine washed. When machine-washing, use the gentle cycle and promptly remove garments after washing. Spandex: Use warm water when hand- or machine-washing items made with spandex. Wool knit: Typically dry-cleaned, but check the label. If hand-washable, use cool water and a detergent for fine washables. Wool (lined): Professionally dry-cleaned once a season. When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron along the fabric).
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